Privacy Policy

Last updated: 12 October 2026

Welcome to Vishnu Stores (“we”, “our” or “us”). We value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit www.vishnustore.in (the “Site”) or place an order with us.

By using our Site and services, you acknowledge this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you interact with Vishnu Stores online or in-store:

Personal identity and contact information: Your name, email address, phone or WhatsApp number, billing address and delivery address.

Transaction details: The products you purchase, order value, billing information, delivery information and transaction history.

Payment information: Payments are handled by secure third-party payment processors. Vishnu Stores does not store complete credit or debit card numbers, net-banking credentials, UPI PINs or similar payment authentication information on its servers.

Technical data: Your IP address, browser type, device information, cookie data and related technical information that may be collected automatically when you browse the Site.

2. How We Use Your Information

We use personal data only when reasonably necessary to fulfil your requests and operate our business, including:

Order fulfilment: Processing orders, arranging deliveries, providing order confirmations and sharing relevant shipment updates.

Customer support: Responding to questions, feedback, delivery concerns, cancellations and refund requests.

Business and site operation: Maintaining Site security, preventing fraud, troubleshooting errors, analysing Site performance and improving the customer experience.

Legal compliance: Maintaining business and transaction records and complying with applicable legal or regulatory requirements.

Vishnu Stores does not currently send promotional emails or WhatsApp messages. If we introduce optional marketing communications in the future, we will send them only with the customer’s opt-in consent and will provide a way to withdraw that consent.

3. Sharing Your Information

We do not sell personal data. We share information only when necessary to operate our store or comply with legal obligations, including with:

Delivery partners: The recipient’s name, delivery address and contact number may be shared with logistics providers and delivery personnel to complete an order.

Payment gateways: Required payment and transaction information may be transmitted securely to third-party payment processors to process payments and refunds.

Technology and service providers: Limited information may be processed by trusted providers that host, secure, maintain or support the Site and our order systems.

Legal authorities: Information may be disclosed when required by applicable law, a court order or a valid government or regulatory request.

4. Data Security

We use reasonable security practices and procedures intended to protect personal data from unauthorised access, loss, misuse, disclosure or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed.

5. Your Data Rights

Subject to applicable Indian law, you may:

Ask to access or review personal information that we hold about you.

Ask us to correct inaccurate or incomplete information.

Ask us to delete information that is no longer required, subject to records that we must retain for legal, tax, fraud-prevention, dispute-resolution or legitimate business purposes.

Withdraw consent where our processing relies on your consent. Withdrawal will not affect processing already completed and may affect our ability to provide certain services or fulfil future orders.

Raise a question or grievance about how your personal data is handled.

To exercise these rights, contact us using the details in Section 7. We may need to verify your identity before completing a request.

6. Cookies

Our Site uses cookies and similar technologies to enable core functions, remember items in a shopping cart, support account access, improve security and understand Site traffic and performance. You can manage or disable cookies through your browser settings. Some Site features may not function correctly if essential cookies are disabled.

7. Grievance Officer

For questions, requests, concerns or grievances about this Privacy Policy or the handling of your personal data under applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, please contact:

Vishnu Stores Grievance Officer
Email: vexpo.tejas@gmail.com

Please include your name, relevant order number (if applicable), a clear description of your request or concern, and the email address or phone number connected with your order so that we can respond appropriately.